STORE POLICY

I’m able to ship to all other countries**, but packages to destinations not included in the list above will stop tracking updates once the parcel is handed to the destination country's postal service. This caveat allows worldwide shipping for about 60% less than normal US prices, but if door-to-door tracking is something you require, please reach out.

*The one US exception is the Snail Mail Saver option for orders that fit into standard letter envelopes.

**Shipments going to Russia, Saudi Arabia, and United Arab Emirates: Packages are not being accepted into these countries until further notice.

Is my order insured?

All orders are insured, except for the US Snail Mail Saver option, which leaves things in the hands of our honorable USPS workers.

How do you determine shipping charges?

Shipping costs are calculated based on the destination and parcel weight.

Depending on what you order, you may see compounded shipping costs. This is because some items may be shipping directly from a print shop, while others are shipped directly from me. You will receive individual tracking information for each order.

What if my order gets lost in the mail?

Unfortunately, I have no control over any parcels once they've been mailed out. The shop is not responsible for missing or lost parcels delivered by third party services, and therefore cannot replace or refund your order in these events. Still, reach out if this happens so I can look into it, and file a claim if applicable.

If your package is returned to me due to a mistake in the post office, I will hold the materials for the customer, but would require they pay for shipping again.

What's your refund policy?

I will issue replacements or accept returns and refunds under these conditions:

- An item arrives damaged

- You receive different item(s) than what you ordered

Please note the following exceptions to the return policy:

- Address or name inputted at checkout was incorrect

- Discounted items (these are final and cannot be returned or exchanged)

- Items that were as ordered and have no damage

To initiate a return, please contact me within 14 days of receiving your parcel. Include your order number and any relevant photos for faster assistance.

To be eligible for a return, your item must be in the same condition that you received it in. Items returned to sender without first requesting a return will not be accepted.

Thank you for supporting an independent artist running a plastic-free shop!

The section below contains the terms and conditions which constitute my store policies.

By placing an order, you have agreed to these terms.

When can I expect my order?

Please allow up to 14 days for your order to be marked as shipped. After processing, estimated delivery times are:

USA: 3-10 days 
Canada: 1–3 weeks
The rest of the world: 1-5 weeks

INTERNATIONAL BUYERS:
Import duties, custom fees, taxes, etc., are not included in the item price or shipping charges, and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – these are not additional shipping charges, and are out of my control.

Does my order have tracking?

All orders to following countries (as well as the US*) include door-to-door tracking services:

Need to get in touch?

Fill out this contact form: